Warranty and Repairs (New (not refurbished) hearing aids):
What does the warranty cover?
All of the hearing aids in our ‘NEW’ section are covered by a standard 2 year manufacturer warranty. Increasingly these warranties are being extended to 5 years at no extra cost or for a relatively low cost. Offering great peace of mind. All faults excluding ‘own fault mishandling’ will be covered under this warranty. The hearing aid warranty works alongside the standard regulated legal warranty that a product must be fit for purpose as its intended marketed use for a reasonable period of time with a reasonable level of care and caution.
In brief, most hearing aids are guaranteed for 5 years, the hearing receivers (within the aids) for 1 year and the accessories and chargers for 2 years. If you would like specific information for each of our products then do please get in touch with us: CONTACT PAGE
Is it possible to extend the warranty?
Where your hearing aid doesn’t already come with a standard 5 year warranty then it is very easy to extend it. This can be done at the time of purchase or at any point up to the end of the initial warranty period. Typically the cost is in the region of £100.00 depending on the manufacturer. For specific information on a particular manufacturer please CONTACT US.
When does my warranty run from and to?
The warranty will start on the date of purchase. This will be the date noted on your hearing aid purchase receipt. It will run for the period stated in the hearing aids terms and conditions. For example if you purchase a hearing aid on 3rd January 2024 with a standard 2 year warranty, the warranty will expire at the end of 2nd January 2026. You would be able to extend the warranty to 5 years at any stage during this time. If you extend the warranty to the maximum 5 year period then your insurance cover will finish at the end of 2nd January 2029.
How do I claim on my warranty?
In order to claim on your warranty you will need your ‘proof of purchase’. This is a copy of your purchase receipt showing the date you bought your hearing aids. A copy of this will be emailed to you alongside your transaction. On request we can send you a paper copy with your hearing aids. However, in line with our sustainability aims and principles we try to minimise printing and sending paper unless strictly necessary. All of your information will remain available in your Affordable Hearingt account for you to reference and access at any point with your Hearing Aid Direct login details.
My hearing aid doesn’t work, what can I do?
If your new hearing aid doesn’t work (or stops working) you can return it within the first 60 days after purchase or 14 days for any accessories. This can be for a full refund, a replacement or a repair. Just access your proof of purchase, email us on: info@affordable-hearing.co.uk to let us know your hearing aid is on its way and post it back to us. It will need to be sent in at your cost. It is a good idea to send it insured and tracked.
How much will it cost to repair my hearing aids?
Assuming you have looked after your hearing aids correctly and it is within your warranty (standard or extended) period then any repairs to your hearing aids will be free of charge. There is no limit on the number of free repairs within the warranty period. If your hearing aid is no longer covered under the terms of your warranty then you will need to contact us for a quote. Most repairs fall under the standard repair tariff of £130.00 per hearing aid per repair. There may be some variation depending on the make, model and age of the hearing aids. It is best to get in touch with us on: 0330 230 3333 and we will do our best to help you.
Will I always need to send in my hearing aid for repair?
There are several ‘common faults’ which we often encounter with hearing aids which don’t need a repair, either under warranty or as a standard repair. Hearing aids are remarkably robust for relatively small, complex pieces of electrical engineering. Most often if your hearing aid stops working it will be possible for you to ‘trouble shoot’ it yourself. Without the inconvenience of having to send your device in (or to be without it for a few days). Here’s our list of common faults and failings which you should be able to fix yourself.
Easy fixes to try at home
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How does the repair process work?
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